This How-to covers the necessary steps for creating and connecting Twilio to a Twilio Voice Endpoint within Cognigy. If you want to get information about assigning a Flow to the Endpoint and setting up the Data Management see Endpoints.
1 Create and Configure a Twilio Endpoint within COGNIGY.AI
2 Connect Your Twilio Number to the Endpoint
Access to the Twilio Console
First you have to create an Endpoint of type Twilio (see Figure 1.1).
Move to the top of the Endpoint configuration page and copy the Endpoint URL which is displayed above the General Settings (see Figure 1.2).
Login to the Twilio Console and select the number you obtained previously. Click on Manage Numbers and select the preferred number. Scroll down until you reach Voice & Fax settings. Focus on the A call comes in section (see Figure 2.1: Configuration).
Simply paste the Endpoint URL you have copied from COGNIGY.AI as a A call comes in Webhook.
Take your phone and call the number!
Updated almost 3 years ago