Description

The Trigger Intent feature allows you to manually trigger an Intent by writing cIntent:, followed by the desired intent name in your text input, the regular Intent mapping will be ignored.

As of Cognigy 3.4.1 you can additionally supply additional text for keyphrase parsing.

The full syntax is as follows. Note the pipe | separated text is optional, only the bold text is required. Replace the desired intent and text to parse for slots in the respective placeholders:

cIntent:|

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Trigger Intent Score

Note that using the Trigger Intent feature always leads to an Intent score of 1.

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ci.text will be set to random text

In order to avoid false positive matches on the intent name the use of intent injection feature will set ci.text to random text: "x6dz3x1lm1". The intent injection is handled only once for a single input message.

Usage

You use the Trigger Intent feature by sending a text input into your Flow that starts with cIntent:. Whatever follows will be your found Intent. If you want your intent to be named myIntent you'd send the text input cIntent:myIntent (do not leave any space). Here's an example:

You may supply additional text that will be parsed for keyphrases using the pipe operator. Here is an example that illustrates the functionality: