Settings
Flow specific settings
Description
Within a Flow you have the ability to disable the overall Project Settings (see Figure 1) and configure these settings for your current flow.
Figure 1: Use-Project-Settings Toggle
General Flow Logic
Additional confirmation words
Add your own contact responses to confirm an Intent and YN Question.
Additional negative confirmation words
Add your own contact responses to negate an Intent and YN Question.
Continue main Flow after attached Flow
See Attached Flows. You can disable this setting and stop your main flow after an attached flow has been executed.
Continue Flow after default reply
See Intents, disable this setting to stop the flow after a default reply.
Timezone
Set your timezone.
Intent Mapper and Thresholds
Fine tune the behavior of the Intent mapper (see Intents)
Select ML Intent Mapping Model
You can choose between different intent mapping models. See Machine Learning Intents for more information. When the selection is changed, all intents must be retrained.
Enable Case Sensitive Intent Mapping
When enabled, case sensitivity and punctuation will be taken into account by the intent mapper. Disable this setting to ignore casing and punctuation in ML intent mapping.
Remove negated Intents
When enabled, Intents that are recognized by the Intent mapper as negated will be ignored. For example, a response "I don't like Pizza" for an Intent that responds to liking pizza, will trigger only if this setting is disabled.
Add Synonym Intents
Automatically adds more Intents for synonymous words
Map global Intents first
Maps attached Intents against the user input first, then local Intents
Learn new example sentences
The system is set up to self learn new example sentences from user confirmations.
Learn new example sentences threshold
How many users have to confirm a sentence before it becomes an example sentence
Forget question threshold
Number of contact responses after which a user's answer to a question is no longer registered.
Confidence threshold
Score from which on an Intent is considered confirmed if a confirmation sentence is set. Value between 0 and 1.
Adjust the Reconfirmation Threshold
The confidence threshold has no effect unless the intent uses confirmation sentences.
The Reconfirmation Threshold is your lower confidence bound - you must set it in addition to the Confidence Threshold. Intent scores above the reconfirmation threshold are confirmed or marked for reconfirmation.
Reconfirmation threshold
Score from which on an Intent is considered confirmed or marked for reconfirmation if a reconfirmation sentence is set. Value between 0 and 1.
Analytics
Collect
Collect analytics data when enabled.
Allow data only
Collect analytics data when only a data input is provided. When disabled, an input with only a JSON data payload and no text input would be ignored, for example.
Updated over 2 years ago