Description

Within a Flow you have the ability to disable the overall Project Settings (see Figure 1) and configure these settings for your current flow.

General Flow Logic

Additional confirmation words

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Add your own contact responses to confirm an IntentIntent - The intent identified by the AI in a contact request - What does the user want? and YN Question.

Additional negative confirmation words

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Add your own contact responses to negate an IntentIntent - The intent identified by the AI in a contact request - What does the user want? and YN Question.

Continue main Flow after attached Flow

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See Attached Flows. You can disable this setting and stop your main flow after an attached flow has been executed.

Continue Flow after default reply

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See Intents, disable this setting to stop the flow after a default reply.

Timezone

Set your timezone.

Intent Mapper and Thresholds

Fine tune the behavior of the Intent mapper (see Intents)

Select ML Intent Mapping Model

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You can choose between different intent mapping models. See Machine Learning Intents for more information. When the selection is changed, all intents must be retrained.

Enable Case Sensitive Intent Mapping

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When enabled, case sensitivity and punctuation will be taken into account by the intent mapper. Disable this setting to ignore casing and punctuation in ML intent mapping.

Remove negated Intents

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When enabled, Intents that are recognized by the Intent mapper as negated will be ignored. For example, a response "I don't like Pizza" for an Intent that responds to liking pizza, will trigger only if this setting is disabled.

Add Synonym Intents

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Automatically adds more Intents for synonymous words

Map global Intents first

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Maps attached Intents against the user input first, then local Intents

Learn new example sentences

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The system is set up to self learn new example sentences from user confirmations.

Learn new example sentences threshold

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How many users have to confirm a sentence before it becomes an example sentence

Forget question threshold

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Number of contact responses after which a user's answer to a question is no longer registered.

Confidence threshold

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Score from which on an Intent is considered confirmed if a confirmation sentence is set. Value between 0 and 1.

❗️

Adjust the Reconfirmation Threshold

The confidence threshold has no effect unless the intent uses confirmation sentences.

The Reconfirmation Threshold is your lower confidence bound - you must set it in addition to the Confidence Threshold. Intent scores above the reconfirmation threshold are confirmed or marked for reconfirmation.

Reconfirmation threshold

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Score from which on an Intent is considered confirmed or marked for reconfirmation if a reconfirmation sentence is set. Value between 0 and 1.

Analytics

Collect

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Collect analytics data when enabled.

Allow data only

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Collect analytics data when only a data input is provided. When disabled, an input with only a JSON data payload and no text input would be ignored, for example.