Handover Settings

Description

Cognigy.AI supports integrating with various Live Agent Tools, so that a user can be transferred to an agent at any point during the conversation by using a Handover Node in the Flow.

Supported Endpoints have a configuration tab called Handover Settings. In there, the Handover Platform that the user should be forwarded to when a Handover Node is triggerd is selected and configured. Cognigy.AI currently has native support with the following Handover Platforms:

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Handover Settings

Channel Support

Not every Endpoint supports handover, since it requires that notifications can be sent to the user asynchronously. The Endpoints that support handover are listed below: