Handover Settings

Description

Cognigy.AI supports integrating with various Live Agent Tools, so that a user can be transferred to an agent at any point during the conversation by using a Handover Node in the Flow.

Supported Endpoints have a configuration tab called Handover Settings. In there, the Handover Platform that the user should be forwarded to when a Handover Node is triggerd is selected and configured. Cognigy.AI currently has native support with the following Handover Platforms:

Handover SettingsHandover Settings

Handover Settings

Channel Support

Not every Endpoint supports handover, since it requires that notifications can be sent to the user asynchronously. The Endpoints that support handover are listed below:


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