Get Help & Report Problems

Description

Whenever you feel stuck or encounter a problem on our platform do not hesitate to ask for help or to report the bug.

This page describes the process of creating a new ticket on our platform by using the zendesk integration.

Creating a Ticket

On our platform you can always click in the upper right corner on your account avatar (see figure 1).

Figure 1: Open the Account MenuFigure 1: Open the Account Menu

Figure 1: Open the Account Menu

The account menu opens and you can perform different actions. To create a new ticket click on the Get Help entry (see figure 2).

Figure 2: Get HelpFigure 2: Get Help

Figure 2: Get Help

Once you've clicken on Get Help the zendesk ticket form will be displayed (see Figure 3).

Figure 3: Zendesk Ticket FormFigure 3: Zendesk Ticket Form

Figure 3: Zendesk Ticket Form

Enter your name and a valid email address into the first two fields.

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Email Address

It's important that you enter a valid email address so that we can contact you whenever there are updates to your created ticket.

The third field should contain the description of your problem or of the bug you've found.

Also feel free to add screenshots, exported resources or other media that could help to solve your described issue.

Ticket Content Recommendations

For a better and faster handling of your ticket you should provide as much information as you can give us.

The following sections describe recommended attachments and informations you could send us to accelerate the ticket handling process.

General Problems


For an issue which you can't really associate with a specific resource (flow, endpoint etc.) please add at least a screenshot of the console (F12) as an attachment to the ticket.

Problems with a Flow


The ticket for a problem with a flow should have the Flow and all it's dependencies attached (see Export/Import for further details).

You can also attach a screenshot of the logs (see Logs) to the ticket.

Problems with the UI


Please add - in addition to your description - a screenshot of the bug to your ticket.


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