Description

In Cognigy.AI, Endpoints connect Channels (e.g. Webchat, Facebook, Teams or Twilio) to a Cognigy Flow.

The Endpoint receives the message from the channel and formats it in a way that Cognigy.AI can understand it. After NLU and the Flow have been processed, Flow Outputs go back to the Endpoint, which returns a correctly formatted message into the Channel.

The following channels are available:

Creation

You can create an Endpoint within a project by clicking the button in the resource list with the plus sign (see Figure 2).

Configuration

The configuration page of an Endpoint has at least two sections regardless of the selected type:

General Settings
Data Management

You can get detailed descriptions about the General Settings and Data Management by visiting the following pages:

Accessing the Channel in a Flow

If you want to know which channel the user is connecting through, then you can access ci.channel in your Flow. The value of ci.channel will depend on the channel the user is currently using and can be one of the following:

Channel Name	Channel Value (ci.channel)
Webchat	For the Webchat, the channel can either be: admin-webchat: This is the value when using the demo webchat page webchat-client: This is the default value when embedding the webchat on a page When embedding the Webchat on a website, you can override the default value of "webchat-client" with any value you choose, to e.g. differentiate between webchats on different websites.
Alexa	alexa
Dialogflow	dialogflow
Google Actions	google
Intercom	intercom
LINE Messenger	line
Facebook Messenger	facebook
Microsoft Bot Framework	microsoftBotFramework
Microsoft Teams	microsoftTeams
Slack	slack
Smooch	smooch
Twilio	twilio
TwilioSMS	twilio-sms
Userlike	userlike
Webhook	webhook
Socket	socket
REST	rest
Webchat LEGACY	webchat
Interaction Panel	adminconsole