With the implementation of an AudioCodes Endpoint you can easily talk to your bots within our platform by calling them through the AudioCodes Voice Gateway.
This How-to covers the necessary steps for creating and configuring an AudioCodes Endpoint.
AudioCodes Voice Gateway platform
To link an AudioCodes Cognigy.AI Endpoint to a number within the AudioCodes platform, please contact your AudioCodes representative in order to provision and configure a number.
- Create an AudioCodes Endpoint in COGNIGY.AI
- Connect the Endpoint to a Voice AI Gateway
In the first step let's create an AudioCodes Endpoint in COGNIGY.AI. In order to do this, navigate to your project, click on the button in the lower-left corner and select the Endpoint icon.
After you have created your Endpoint, configure e.g. the Flow your new Endpoint points to and copy the Endpoint URL.
You have now finished the setup of our AudioCodes Endpoint within our software platform. You can now enter the Endpoint URL into the configuration of your Voice AI Gateway.
Use Correct URL
If using Voice AI Gateway, please make sure to append /CreateConversation to your Endpoint URL.
Don't have a Voice AI Gateway Installation
If you don't have a Voice AI Gateway, you can start a free trial or purchase a number at https://pnc.audiocodes.io/.
AudioCodes Voice gateway platform
Please be aware that we can't support you with the process of configuring and allocating a phone number in the AudioCodes platform. Directly contact your AudioCodes representative in case you have any questions regarding their platform or its functionality.
Updated over 2 years ago